Connect ticket sources
Use Zendesk, Freshdesk, or local JSON/CSV ticket uploads without changing your support process.
Support Pulse
Turn support tickets into weekly leadership intelligence.
Support Pulse connects to your help desk, analyzes ticket trends with AI, and generates a clean weekly report with pain points, spikes, documentation gaps, and probable bug signals.
Works with Zendesk, Freshdesk, and local ticket JSON/CSV uploads.
Weekly Intelligence Overview
Ticket Trend
1,482
Top Pain Points
SSO login failures38
CSV export errors27
Permission confusion22
Issue Spike Alert
CSV exports failing for large reports
Spike
Previous week: 4, this week: 21
Probable Bug Signal
Permission inheritance confusion
High
Confidence 0.81 with 14 evidence snippets
Markdown Report Preview
## Weekly Customer Pain Report- Tickets analyzed: 1,482
- Biggest shift: CSV export failures rising
- Suggested action: create Jira escalation
Built to fit the support workflow you already run.
No migration. No retraining. Connect your ticket source and Support Pulse handles the analysis loop.
What Support Pulse does
Every run is focused on one outcome: leadership-grade weekly intelligence from support data.
Detect top customer pain points
Cluster tickets into repeat themes so leadership sees what customers are struggling with most.
Identify issue spikes
Compare periods and surface sudden increases that may signal regressions or release risk.
Find documentation opportunities
Flag recurring questions likely solvable with clearer setup guidance or product docs.
Flag probable bug signals
Show confidence, volume, and evidence snippets to support escalation decisions.
Generate weekly leadership reports
Output structured markdown with optional email delivery and optional Jira creation.
How it works
Setup is short. The weekly intelligence loop is automatic.
Connect Source
Connect Zendesk, Freshdesk, or JSON ticket input.
Analyze with AI
Support Pulse analyzes recent ticket history and extracts recurring themes.
Surface Signals
Pain points, spike patterns, doc gaps, and probable bug signals are ranked.
Deliver Report
Generate markdown weekly reports with optional email and Jira automation.
Weekly report preview
Executive summary at the top. Evidence and recommended actions directly below.
Weekly Customer Pain Report
Executive Summary
Ticket volume increased 12% week-over-week, driven by export and permissions friction.
Top Customer Pain Points
1. SSO login failures - 38 tickets
2. CSV export errors - 27 tickets
3. Permission confusion - 22 tickets
Issue Spikes
CSV exports failing for large reports rose from 4 to 21 tickets.
Documentation Opportunities
SSO setup instructions, CSV format requirements, and user role behavior need stronger coverage.
Probable Bug Signals
Permission inheritance behavior shows a high-confidence bug signal with repeated evidence.
Recommended Actions
Escalate CSV export issue to product engineering and update setup docs to reduce avoidable tickets.
Insights that drive weekly action
Support leaders can quickly answer what changed, what matters most, and what to do next.
Pain Points
Rank recurring customer struggles by volume and movement.
Top Theme PriorityIssue Spikes
Detect sudden increases and compare against previous periods.
Early WarningProbable Bug Signals
Flag likely product defects with confidence score and evidence snippets.
Escalation SignalDocumentation Opportunities
Find questions that better docs can prevent before they become recurring volume.
Ticket ReductionSimple pricing for support teams
Choose a plan based on ticket volume. Upgrade as support volume grows.
Starter
$149/month
Up to 2,000 tickets per month
Start StarterGrowth
$299/month
Up to 10,000 tickets per month
Start GrowthScale
$499/month
Unlimited tickets
Start ScaleFAQ
Short answers for implementation and operations questions.
Does this replace our help desk?
No. Support Pulse connects to your existing help desk and adds an intelligence layer on top.
Can we run this weekly automatically?
Yes. Configure schedule once and Support Pulse generates weekly reports automatically.
Can we control Jira ticket creation?
Yes. You can run with confirmation steps or auto-create only for high-confidence bug signals.
Will account data stay isolated?
Yes. Each workspace stores settings and state in account-isolated paths on disk.
Start turning support tickets into leadership insight.
Connect your source, run your first report, and give leadership a weekly view of what to fix next.